Privacy and Cancellation Policy

Privacy and Cancellation Policy

At Sunshine IT Solution, we are committed to protecting your privacy and providing a clear process for cancellations. This policy explains how we collect and use your personal information, and outlines our cancellation procedures.

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1. Privacy Policy

1.1. Information We Collect

We collect the following types of information when you use our website:

• Personal Information: When you create an account, make a purchase, or contact us, we collect personal details such as your name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: This includes data such as browser type, IP address, and usage data (e.g., pages you visit, how long you stay on our website).

1.2. How We Use Your Information

We use the information collected for:

• • Processing orders and providing the services you request.
• • Communicating with you about your orders, including confirmations, updates, and promotions (you can opt-out at any time).
• • Improving our website and services based on your usage data.
• • Complying with legal obligations and resolving disputes.

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic. You can manage or disable cookies through your browser settings.

1.4. Data Security

We take reasonable measures to protect your personal data from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

1.5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party partners who help operate our website and fulfill services (e.g., payment processors, order fulfillment companies). These third parties are required to protect your information and use it only for the purposes outlined.

1.6. Third-Party Links

Our website may contain links to external websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

1.7. Your Rights

You have the right to:

• • Access, update, or delete your personal information.
• • Withdraw your consent to our processing of your data, subject to applicable law.
• • Request a copy of the data we hold about you.

1.8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be adjusted accordingly. We encourage you to review this policy periodically.

1.9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at: +91-7230068888

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Cancellation Policy

At Sun Shine IT Solution, we strive to provide the best service and experience to our clients. We understand that circumstances may arise that require cancellation of services. Please review our cancellation policy below:

1. Service Cancellation by Client

• Clients may cancel services by providing written notice via email or official communication channel.
• For monthly subscriptions, a minimum of 7 days' notice is required before the next billing cycle to avoid charges for the following month.
• For annual contracts, early termination will incur a cancellation fee of [X%] of the remaining contract value, unless otherwise stated in the contract.

2. Refund Policy

Refunds will only be issued for unused services if cancellation is requested within [X] days of the initial purchase (e.g., 7 or 14 days), depending on the service type.

No refunds will be provided for partial months of service or unused features.

3. Cancellation by Sun Shine IT Solution

We reserve the right to cancel services in the event of non-payment, breach of terms, or misuse of services. A notice will be provided before termination unless in urgent cases.

4. Custom Software Projects

For projects canceled after initiation but before completion, any work completed up to the date of cancellation will be billed accordingly.

Deposits or milestone payments are non-refundable unless otherwise agreed upon in writing.

5. Domain, Hosting, and Third-Party Licenses

These services are often non-refundable once registered or activated. Cancellation will stop renewal but not initiate a refund.